Performance Reporting

monitors, reports and guarantees performance of its IP backbone every minute of every day.

Click here to access the Performance Reporting start page.

For customers, both network and connectivity reporting is backed by robust SLA guarantees. A proactive e-mail reporting is available for those, who select it. If your SLA has not been met, contact your Account or Service Manager.

Network Performance & SLA
Actual real time and historical IP backbone packet loss and latency performance is available node-to-node, by region and transatlantic.

Connectivity Performance & SLA
Real time and historical reports on our connectivity to the wider Internet are provided as performance to top Internet sites viewed by users within eight key markets. Performance for each market is available in ten categories. Reports include availability, server response and web page downloads for independently ranked sites within ten categories (e.g. finance, ISPs). Click here for connectivity performance reporting and proactive e-mail reports. Click here for FAQ.