Remote Access Service


If you have selected Remote Access Service you can manage your user accounts and download CDR here.

Downloads


  • Dialer software for Windows operating systems CableWireless.exe
  • Current phone book for dial-ups.

User administration


In this section, you will see an overview over all your Remote Access user accounts. On this page you can create new user accounts as well as edit or delete existing ones.

Create a new user account


  • To create a new account, click the Create new Account button.
  • Enter the fields regarding the user's name, network login, domain and the user's password.
  • Make sure that the password you enter is not too simple / too easy to trace, as the system might not accept it.
  • Click Add user, to add the new account to the user database. Otherwise click Back.

Edit an existing user account


  • To edit an account, go to the user overview page.
  • Choose the account you want to alter, selecet Edit and click Go.
  • Here you can change the user's name, the date, when the account will expire and the user's password.
  • After having entered your changes, click Change, if you want to save them. Otherwise click Back.

Delete an user account


  • To delete an account, go to the user overview page.
  • Choose the account you want to delete, select Delete and click Go.
  • The system will ask you, whether you are sure to delete the account, click Yes.
  • After the account has successfully been deleted, you will receive a confirmation message on the screen.
  • Click Continue to return to the user administration overview page.

Reports


In this section you can view:

  • Full CDR reports You will receive an Excel sheet - after having selected a time frame - containing call detail records. These records cover the following information: customer name, date time in UTC, user name, call type, country, duration of the call in minutes and the ISP used for this call.
  • Per zone statistic Choose a date and the domain, for which you want to view the statistic. Click Go. You will receive an Excel sheet containing the following information: domain, customer, user name, zone, country, current month, month-1, month-2.
  • Last Connection Here you will receive an overview over the following information: domain, customer, connection time.
  • Top 10 Users This report will show you the top ten users connecting to your domain. Simply choose a time frame and click Go. You will receive an Excel sheet containing the following information: domain, customer, user name, connection time.

Reporting of errors


If you encounter any problems, please contact the customer support team or open a ticket by writing an e-mail to the OSS team.
Index